Privacy Policy
Erlo website is owned by Erlo, which is a data controller of your personal data.
Information We Collect
We may collect the following information when you place an order or contact us
Name
Email address
Billing address
Payment information (processed securely by our third-party payment processors)
Order details
We do NOT store your full credit card information. All payments are handled by secure third-party providers such as Stripe, PayPal, or your chosen payment gateway.
How We Use Your Information
We use your information to:
Process and deliver your digital product order
Send your download link or account access
Provide customer support
Improve our website and product experience
Communicate important updates related to your purchase
We never sell, share, or distribute your personal information to unaffiliated third parties.
Digital Products
Because our products are digital downloads, we collect your email to deliver your files instantly.
No physical shipping is required.
Cookies
Our website may use cookies to:
Improve website performance
Save your preferences
Analyze traffic and usage
Enhance user experience
You can disable cookies in your browser settings at any time.
Data Protection & Security
We take strong security measures to protect your information:
Encrypted payment processing
Secure servers
Restricted access to sensitive data
However, no method of online transmission is 100% secure.
Third-Party Services
We may use third-party services such as payment processors (like Stripe or PayPal), email providers, and analytics tools. These services may collect or process your information based on their own privacy policies. We do not control how these third parties handle data, but we select trusted and secure providers.
Your Rights
You have the right to access, correct, or request the deletion of your personal information. You may also opt out of any marketing emails at any time. If you wish to exercise any of these rights, please contact us at support@erlos.store
Returns & Refunds policy
Due to the digital nature of our products, all sales are final.
If you experience download issues, please contact us and we will assist you.
Provide customer support
Send download links for your digital products
Improve your experience on our website
Contact Us
If you have any questions about this Privacy Policy, you can contact us at. support@erlo.store
Shipping policy
This is a digital product no physical item will be shipped.
Your planner will be available for instant download immediately after purchase.
After your purchase, you will receive an email with your personalized Planner or a download link within a few hours. No shipping fees .
If you have any trouble accessing your file, please contact us and we’ll be happy to assist you, thank you